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FAQs
Frequently Asked Questions:
What is the usual turn around time ?
Our turn around time is 10-15 business days and 2 additional days for shipping. During peek seasons, 15-20 business days and 2 additional days for shipping. If we're in peek it will be communicated.
What is your refund policy ?
We do not provide refunds for any of our custom items. Please ensure that you allow sufficient time for your items to arrive at least two weeks prior to your event date.
What happens if I received my package and the item doesn't fit ?
If TSCouture did not assist you with your measurements, we highly recommend that you seek the services of a professional to ensure accuracy.
Please also allow sufficient time for your order to accommodate any necessary alterations if needed, as our no-refund policy applies.
For in-person fittings a form will signed after a fitting and approval of the garment. Once you leave you agree that you are satisfied with the garment. All monies must be paid before release of the garment.
*We are pleased to offer free alterations.*
What if I changed my mind about what I ordered ?
As long as the fabric has not already been purchased and the alternative item is within the same price range, we can accomodate your request.
If you decide you no longer want any item after purchasing you will receive a 100% credit which can be applied up to 1 year after your original purchase date.
What if I am interested in ordering something that is not displayed on the site ?
We'd be more than happy to create looks outside of our catalogue. Please fill out the contact form and select "Custom Item" from the dropdown menu.
What is the benefit of booking a consultation vs. chatting with TSCouture online ?
Our consultations offer a tailored 45-minute design session, allowing you to meet TSCouture in person. During this time, we will take your precise measurements and engage in a collaborative discussion to create a unique, custom-designed piece that perfectly suits your style.
Am I required to choose the same fabric shown in the photos ?
No. We would love to see the versatility in what you'd choose. Please select your desired item from the contact form. Then, feel free to include ALL desired custom specifics.
How do you prefer payments for large parties rather than just 1 individual's order ?
For parties with multiple participants, it is the responsibility of the group to coordinate payment arrangements internally. All funds for the entire party must be submitted as single payment, including both the initial deposit and the final balance.
To ensure accurate processing and booking, one designated representative should collect all payments from the group and submit them through a single payment method. Split payments and payments received from multiple individuals will not be accepted.
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